Observation is an underrated art
Understanding starts with questioning and empathy
The way we C it
a blog about customers, services and companies
Price or service?
Help me out here… Yesterday I arrived a Gerona Airport and did the usual rush to the Goldcar desk to avoid standing in line for an hour. When you’re to late, your screwed because they are slow: I mean hassle slow, unbelievably slow. What I really can’t figure out is why they can keep me at their tiny window for so long when I rent a car at least three times per year. They should know me by now, or at least, their system should. But that is not the issue for now. Read on